Call Today:

Caribou Office: (207) 496-5111       Presque Isle Office: (207) 764-5111


Family Eye Care & Mavor Optical

Doctors Of Optometry

Dr. Craig K. Small     37 Herschel Street,  Caribou, Maine 04736  (207) 496-5111         491 Main Street  Presque Isle, Maine 04769  (207) 764-5111

Warranties


 

Eye Wear


We Guarantee that your new eye wear is manufactured with materials of the highest quality, strength, and durability, and is free of defects.  If any part of your frame or lenses breaks, under normal wearing conditions, within two years from the order date, return all parts and we will repair or replace them at no charge.  Replacement of lenses purchased with an extra scratch protection is limited to once in a 24-month period.  Lens replacement must be in the original prescription.  This limited warranty does not cover glass lenses, un-coated lenses, loss or theft, accident, or abuse.


Warranty is void if "dress" glasses are used for sports or safety wear.


This warranty protects you against unnecessary expense, but there's no better protection for your eye wear than proper care and handling.


Follow these guidelines:








  1. Don't allow anyone to try on your eye wear.  Your glasses are adjusted to your specific requirements.
  2. To ensure proper adjustment, use both hands when removing your eye wear.  Always lay them down so the lenses don't touch another surface or hard object to ensure they stay scratch free.
  3. Proper cleaning is important.  Lenses and frames should be washed with soap and water, then dried with a clean, soft cloth.  Special lens cleaners made for eye wear can be used.
  4. Always put your eye wear in its case when you're not wearing it.  If it is loose in your pocket or purse, it's likely to break or become scratched.
  5. If adjustments are needed, contact our office.


For Contact Lenses


If in the first 60 days of wear the patient or the doctor decides to discontinue wear, a refund for the lenses (if returned in good condition) will be credited to the patient's account to be used towards any other optometric service provided at our office.